Shipping policy
Where we ship from
All Rootsense orders are dispatched from our warehouses in Hong Kong and Dongguan, China.
Delivery within Hong Kong
Delivery within Hong Kong is free. Orders are usually packed and dispatched within 1–3 business days.
International delivery
International orders ship with DHL Express and typically arrive within 3–6 business days of dispatch. The exact shipping cost is calculated at checkout based on your destination.
Shipping rates (DHL Express, all prices in USD)
| Destination | Up to 3 kg | 3 kg and above |
|---|---|---|
| Hong Kong | Free | Free |
| Mainland China, Macao, Taiwan | $67 | $175 |
| Asia-Pacific (Australia, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Thailand, and more) | $105 | $305 |
| North America (United States, Canada, Mexico) | $162 | $333 |
| Europe (Austria, Belgium, Bulgaria, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, and more) | $146 | $391 |
| United Arab Emirates | $167 | $429 |
| Israel | $167 | $506 |
| Rest of World (all other destinations) | $200 | $500 |
Rates are charged once per order based on the total parcel weight. The Halo bag (9.1 kg declared) and the Halo Mini (6.2 kg declared) fall in the 3 kg and above band; smaller items usually fall under the up to 3 kg rate. The exact fee for your address always appears at checkout before payment.
Size-based (dimensional) rates
Couriers bill by the space a parcel occupies, not only by its weight, so a light but large box can attract a higher size-based rate. Bulky items such as our Halo bags ship in a reinforced master carton (524 × 275 × 315 mm) because the bag deforms in flimsier packaging — we would rather protect your order than cut corners on the box.
Customs, duties and taxes
International orders may be subject to import duties or taxes set by your country. These are charged to the recipient and are not included in our prices or shipping fees.
Tracking
As soon as your order ships we email you tracking information so you can follow its progress.
Questions
See our FAQ or contact us — we are happy to help.